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Why RZ / Idea Service
we promise the provision of equipment is new, complete, unused.
In order to support the operation and maintenance of the contract equipment, our factory to ensurethe technical information provided complete, clear and correct.
Purpose: to guarantee timely response, as soon as possible, to ensure that the use of.
Warranty period: on the screen during the warranty period, free of all repair services; more than the warranty period, only charge the cost of the material used in the repair service, do not charge labor costs.
The scope of warranty:
Users in the use process, if found unable to solve the problem, can be directly used for telephone,fax contact with our company, our company will respond as soon as possible, restore the normal operation within 24 hours. Shorten the repair time to ensure, our company will be equipped withspare parts such as power supply, chip etc..
Under normal circumstances, our company is responsible for the quality of equipment. If the faultoccurs due to the quality of products, our company will be free of charge for the repair andreplacement parts. In the warranty period, if it is found that the device is not working properly,should I use the company issued a written report to the detailed description of the problem, the specific situation.
After the end of the project, we will be lifelong maintenance system, and constantly improve the function of the system and to upgrade the software, the need to increase the hardware equipment,only charge the device cost.
After sale service: regular maintenance, visit, consultation, improvement.